Who is responsible for editorial complaints at MorningTimes.uk?
Editorial complaints at MorningTimes.uk are managed by the Editor-in-Chief, Edward Sterling, who holds ultimate responsibility for all content published by Windmill Hill Media Ltd., a private company limited by shares registered in Gibraltar (company number 130642). The publication is operated from registered office Suite 12, Neptune House, Marina Bay, Gibraltar GX11 1AA, with an editorial team based in the United Kingdom. All complaints about accuracy, fairness, or editorial standards are taken seriously and reviewed through a formal process overseen directly by Mr Sterling.
How do I submit a complaint to MorningTimes.uk?
To submit an editorial complaint, send an email to complaints@morningtimes.uk with all relevant details clearly stated. You must include the exact article URL, the publication date, the specific reason for your complaint, and the precise statement or claim you are challenging. Supporting evidence, such as documents, screenshots, or verifiable sources that demonstrate the alleged error, should be attached. You must also provide your full name and a contact email address or phone number so we can respond.
What does my complaint need to include for it to be processed?
Your complaint must include the full article URL and publication date, a clear explanation of why you believe the content is inaccurate or breaches editorial standards, and the specific statement or passage you challenge. We require any supporting evidence you hold, such as official records, links to authoritative sources, or correspondence. You must provide your real name and a working contact email or telephone number; anonymous complaints may not be investigated. Without these details, we cannot reliably process your submission.
How will MorningTimes.uk handle my complaint once it is received?
We acknowledge receipt of every editorial complaint within 5 working days. Our Standards & Fact-Checking Lead, Helen Carver, reviews the submission against our editorial standards and source verification protocols. Where the complaint concerns a straightforward factual error, we may issue a correction and refer you to our corrections policy. For more complex matters, the complaint is escalated to Editor-in-Chief Edward Sterling, who makes a final determination. You will receive a written outcome explaining our findings and any action taken.
What types of issues can I complain about?
You can complain about any published content that you believe contains factual inaccuracies, misleading statements, breaches of journalistic standards, or failures in source verification. This includes news articles, analysis, explainers, opinion pieces, and practical guides. Complaints about privacy infringement or data use should be directed to our privacy team and are handled under our privacy policy. We do not investigate complaints about commercial arrangements, advertising placements, or affiliate links through this process; these are managed separately by our partnerships team.
What is the difference between a correction and a complaint?
A correction is the process of fixing a specific factual error in a published article, typically raised by a reader or identified internally, and is governed by our corrections policy. A complaint is a formal objection to the editorial content, process, or standards that may lead to a correction, a clarification, an editor’s note, or a formal explanation of why no change is warranted. All corrections arising from complaints are logged and reviewed by Helen Carver. If your concern is simply about a factual mistake, you may prefer to contact our fact-checking team directly at factcheck@morningtimes.uk.
Can I escalate my complaint if I am not satisfied with the response?
If you are dissatisfied with the initial response from our Standards team, you may escalate the matter to the Editor-in-Chief, Edward Sterling, by emailing edward.sterling@morningtimes.uk with the subject line “Escalated complaint – [your name]”. Mr Sterling will personally review the full correspondence, the published content, and the evidence provided. His decision is final and binding within MorningTimes.uk. We recommend reading our editorial policy and contact page before escalating to ensure you understand our standards and procedures.
Our commitments
- We acknowledge all editorial complaints within 5 working days and provide a substantive response as quickly as possible.
- Every complaint is reviewed by a named senior editor—either Helen Carver or Edward Sterling—who will consider all evidence fairly.
- We correct errors promptly and transparently, linking any correction to the original article and logging it in our corrections record.
- Complainants always receive a written explanation of our findings, including the reasoning behind any decision not to amend content.
- We maintain a clear distinction between editorial complaints, corrections, privacy concerns, and commercial disputes, ensuring each is handled by the appropriate team with proper procedures.