Student Finance Contact Number: England, Wales, NI, Ireland

Calling a helpline without the right number is frustrating enough without discovering you’ve reached the wrong region entirely. Student finance in the UK and Ireland runs through separate organisations, and each has its own phone lines, websites, and local offices. Getting the correct contact details from the start saves time and avoids bounced calls. Below is a directory built from official sources covering England, Wales, Northern Ireland, and the Republic of Ireland, with their main numbers, opening hours, and specialized lines.

Student Finance NI Undergrad Helpline: 0300 100 0077 · Student Finance NI Postgraduate Helpline: 0300 100 0493 · HEA Ireland Phone: +353 1 231 7100 · Citizens Information Phone Service: 0818 07 4000 · SLC Queries Directed To: gov.uk/contact-student-loans-company

Five UK and Irish student finance bodies, five sets of numbers. The pattern is straightforward: England and Wales route through SLC contracts; Northern Ireland maintains its own Education Authority offices; the Republic of Ireland runs a separate national system through SUSI.

The table below consolidates all verified contact numbers, weekday operating windows, and source links for quick reference.

What is the Student Finance England contact number?

Student Finance England handles applications, appeals, and account changes for students studying in England. The main helpline is 0300 100 0607, and the textphone for hearing-impaired callers is 0300 100 0622, both confirmed by the NHSBSA Knowledge Base and corroborated by London South Bank University. Lines operate Monday to Friday 8am–8pm, with Saturday and Sunday access from 9am–4pm.

SLC contact number

The Student Loans Company (SLC) manages repayment collections, which is a separate function from the application-finance helpline. SLC repayment queries are directed through the GOV.UK SLC contact portal. For postgraduate loans specifically, the dedicated line is 0300 100 0031, available Monday to Friday 8am–6pm per My Baggage Blog. Calling the wrong number for the wrong stage—applications versus repayments—lands callers in a queue that cannot help them.

Complaints and appeals lines

For formal complaints about Student Finance England decisions, call 0300 100 0601, as listed by My Baggage Blog. Appeals against eligibility or payment decisions are handled through the same channel or via the GOV.UK contact page, which also covers application-progress checks and login-reset requests.

Calling the wrong number for the wrong stage—applications versus repayments—lands callers in a queue that cannot help them.

What is the student finance contact number for Wales?

Student Finance Wales operates a dedicated helpline at 0300 200 4050, with a textphone of 0300 100 1693, per the NHSBSA Knowledge Base. Opening hours are Monday to Friday 8am–8pm and Saturday 9am–1pm—a shorter Saturday window than England’s full weekend service. Welsh-language support is available through the Student Finance Wales contact portal.

Student Finance Wales helpline

The Wales service handles the same functions as England—applications, appeals, and account updates—plus the Welsh Government Learning Grant for Higher Education. The catch is the shorter Saturday window: callers in Wales lose two hours of weekend access compared with England, and there is no Sunday service at all. For students with irregular schedules, this narrows the usable contact window.

Wales offers Welsh-language access that England does not, which may matter more to some callers than an extra few hours on Saturday.

What is the student finance contact number near Dublin?

Republic of Ireland students do not use UK student finance bodies—funding flows through SUSI (Student Universal Grant Ireland), a national scheme. The closest equivalent to a helpline for Irish students considering higher education is the Higher Education Authority (HEA), which can be reached at +353 1 231 7100 per Citizens Information. The HEA office is located at 3 Shelbourne Buildings, Crampton Avenue, Ballsbridge, Dublin 4.

HEA Ireland details

The HEA handles institutional funding and policy rather than individual student grants—that is SUSI’s role—but it serves as a useful referral point for students unsure which body to contact. The Citizens Information line (0818 07 4000, Mon–Fri 9am–8pm) provides broader guidance on fees, grants, and college access across Ireland.

Irish students planning to study in the UK apply through UK Student Finance for tuition support, not SUSI. Those studying in Ireland start with SUSI.

What is the student finance contact number near Ireland?

The Republic of Ireland runs its own student grant system administered by SUSI, which is accessible through susi.ie. For general queries on college fees, financial support, and further education funding, the Citizens Information phone line (0818 07 4000) operates Monday to Friday 9am–8pm and is a free national resource for anyone navigating Irish education finances. The HEA Ireland phone (+353 1 231 7100) covers higher education policy queries that Citizens Information may redirect.

Citizens Information support

The 0818 07 4000 service is staffed by trained information officers and covers topics beyond student finance—housing, social welfare, employment rights, and more. For students specifically, it can direct callers to SUSI, explain eligibility for maintenance grants, and clarify fee classification rules for EU versus non-EU students studying in Ireland.

gov.ie further education finance

Further education (FET) funding in Ireland falls under SOLAS and local Education and Training Boards rather than SUSI. The gov.ie portal provides entry points for apprenticeship schemes, PLC course funding, and adult education grants. The key difference from higher education is that FET funding is typically course-specific and means-tested differently than university grants.

Callers looking for Irish student support who reach a UK number will be redirected, wasting time. Starting with the right jurisdiction—Ireland versus UK—eliminates that delay entirely.

Student finance live chat

Live chat is not currently listed as an available channel on the official Student Finance England or Wales portals. The primary digital route is the GOV.UK contact page for England and Student Finance Wales for Welsh students, both of which offer online form submission for non-urgent queries.

Login and online options

Both England and Wales require students to create an online account through their respective portals (gov.uk/student-finance and studentfinancewales.co.uk) to track application status, update personal details, and submit supporting documents. NI students manage their finance through Student Finance NI, where the postcode search tool identifies the nearest local Education Authority office by telephone and email.

The Student Finance NI local office finder lists five offices—in Belfast, Ballymena, Dundonald, Armagh, and Omagh—all reachable at 028 9047 0155, with individual email addresses for each location per the official NI site. This in-person option is unique to Northern Ireland; England and Wales offer phone and online support but no walk-in offices.

Contact Student Finance England if you need help with things like: checking the progress of your application; resetting your login details; updating your personal or course details; making a complaint or an appeal.

— GOV.UK (Official Government Portal)

You can contact our undergraduate helpline on 0300 100 0077, open Monday to Friday 8am to 7pm.

— Student Finance NI (Official NI Helpline Info)

Use the postcode search to find the email address and telephone number for your local Student Finance NI office.

— Student Finance NI (Official Site)

NI students who need in-person assistance have a clear path: the postcode search on studentfinanceni.co.uk returns the nearest office’s direct number and email. England and Wales offer no equivalent walk-in service, making the phone line the only real-time option for those nations.

Related reading: Student discount deals

Applicants often need UK-wide options beyond regional lines, where the Student Finance UK helplines details official Student Finance England and other essential helplines.

Frequently asked questions